To ensure the best possible online experience for our clubs and members, we’ve made some changes to our online shops. Details of how you can buy gymnastics event tickets, Rise Gymnastics and Trampoline Proficiency items, GB squad kit and official BG merchandise are provided below, together with details for returns and replacements as well as FAQs.

We're looking at new options for our official BG online merchandise shop so look out for news on that – in the meantime however you’ll still be able to get hold of some of our best-selling items via the Milano stall at events around the country.

There are different processes to follow depending on what you want to return and when you purchased it. Please read the information below carefully before you try to make a return.

General Merchandise (e.g., t-shirts, hoodies, pens, bottles etc)

How do I organise a return?

Up until 24th March

Please email britishgymnastics@oxigen.co for further returns information.

Please let us know:

• Your order number

• Which item your query relates to

• Any comments or further information

From 24th March onwards

Please contact us at procurement@british-gymnastics.org and we will let you know the process to follow, please let us know:

• Your order number

• Which item your query relates to

• Any comments or further information

Please note that from 10th March onwards we will not be able to provide replacements or exchanges.

Squad Kit

How do I organise a return or replacement?

Up until 24th March

Please email britishgymnastics@oxigen.co for further returns information.

Please let us know:

• Your order number

• Which item your query relates to

• Any comments or further information

From 24th March onwards

Please contact us at performance@british-gymnastics.org and we will let you know the process to follow, please let us know:

• Your order number

• Which item you would like to return

• Any comments or further information

Leisure Centres using Pay by Invoice (for Rise Gymnastics & Proficiency products – note there is a separate process for L&D courses)

Leisure Centres may have access to the Pay by Invoice facility within MyBG. If you are placing an order using this facility, you must have an approved Purchase Order before commencing your order; you have to enter in a valid PO into the order form as well as identifying who the billing party is (this is who the invoice will be sent to). For example some leisure centres need invoices sending to their head office rather than the leisure centre placing the order. You will also need to send a copy of the purchase order via email to accounts@british-gymnastics.org

Please note that by placing an order you are committing to paying for the order – please help us invoice the right party by completing the form correctly.

Please find a step-by-step how-to guide here.

Shopify T&Cs (for orders placed before 10th March)

Shopify Returns (for orders placed before 10th March)

MyBG T&Cs and Returns (for orders placed from 10th March)

How to use the Pay By Invoice Function Leisure Centres (vMar25)